Welcome to the Shipping and Refund Policy of www.mubarakpharmacy.com. This policy outlines the terms and conditions regarding shipping, delivery, returns, and refunds for products purchased through our website. By placing an order with us, you agree to abide by the terms outlined below.

**1. Shipping**

– We offer shipping to addresses within this country and internationally (if possible), subject to shipping carrier limitations.

– Shipping fees will be calculated based on the weight of your order and your chosen shipping method during checkout.

– We aim to process and dispatch orders within 3 business days of receiving payment.

– Delivery times may vary depending on your location and the shipping method chosen.

– We are not responsible for any delays in delivery caused by third-party shipping carriers, customs clearance procedures, or unforeseen circumstances.

**2. Refunds and Returns**

– We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 7 days of delivery for a refund, subject to the following conditions:

   – The product must be unopened and in its original condition.

   – You must contact our customer service team to obtain a return authorization before returning the product.

   – You are responsible for return shipping costs unless the return is due to our error (e.g. wrong item).

– Refunds will be issued to the original payment method within 7 to 15 business days of receiving the returned product.

– We reserve the right to refuse refunds for returned products that do not meet the above conditions.

**3. Damaged or Defective Products**

– If you receive a damaged or defective product, please contact our customer service team within 1 day of delivery.

– We may require video evidence of the damage or defect while opening the packaging to process a refund or replacement.

– We will cover the cost of return shipping for damaged or defective products and provide a replacement or refund as appropriate.

**4. Cancelling an Order**

– If you wish to cancel an order, please contact our customer service team as soon as possible.

– If your order has not yet been processed for shipping, we will cancel the order and issue a refund.

– Once an order has been processed for shipping, it cannot be cancelled, but you may return the product for a refund following the procedures outlined above.

**5. Contact Us**

If you have any questions or concerns regarding our Shipping and Refund Policy, please contact through our contact us page. Our customer service team is available to assist you and address any issues promptly.